FAQ

Store: Eryntor
Address: Via Albaretta, n. 6, 12075 Garessio (CN), Italy
E-mail: contact@eryntor.com
Phone: +393494493366
Full Name: Alessio Briatore

1. How long does delivery take? Orders are processed within 1 to 2 business days and delivered within 2 to 3 business days through our fast delivery service. A tracking number will be provided as soon as your order is shipped.

2. Do you offer free shipping? Yes, we offer free shipping and free returns on all orders over €30. Orders below this amount may include a small delivery fee displayed at checkout.

3. How can I track my order? Once your order has been shipped, you will receive an email containing your tracking number and a link to follow your package in real time.

4. What payment methods do you accept? We accept all major credit and debit cards, as well as secure payment methods such as PayPal and Revolut Pay, depending on your region.

5. What is your return policy? We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund — no questions asked.

6. Are returns free? Yes, returns are completely free. Simply contact us at contact@eryntor.com to start the process, and we’ll send you a prepaid return label.

7. Do you ship internationally? We currently deliver to most European countries. If your country does not appear at checkout, please contact us to confirm delivery availability.

8. Can I modify or cancel my order? If your order has not yet been processed, you can contact us within 12 hours of purchase to request a modification or cancellation. Once shipped, orders can no longer be changed.

9. What should I do if I receive a damaged item? If your order arrives damaged or incorrect, please email us at contact@eryntor.com with photos of the product. We will promptly arrange a replacement or full refund.

10. How can I contact customer service? Our support team is available 24/7. You can reach us anytime at contact@eryntor.com.