Refund Policy

Store: Eryntor
Address: Via Albaretta, n. 6, 12075 Garessio (CN), Italy
E-mail: contact@eryntor.com
Phone: +393494493366
Full Name: Alessio Briatore

1. Return Eligibility: You can request a return within 60 days of receiving your order. Items must be unused, unwashed, and returned in their original packaging in perfect condition.

2. How to Start a Return: To initiate a return, please contact us at contact@eryntor.com with your order number and reason for return. Our customer support team will guide you through the process.

3. Free Returns: We offer free returns for all eligible orders. Once your request is approved, we’ll send you a prepaid return label or arrange a pickup, depending on your location.

4. Refunds: Once we receive and inspect your returned item, we’ll process your refund within 3–5 business days. The refund will be credited to the same payment method used for your purchase.

5. Exchanges: If you wish to exchange an item for a different size or color, please mention it in your return request. Exchanges are available depending on stock availability.

6. Non-Returnable Items: Certain products, such as underwear, swimwear, or items marked as “Final Sale,” cannot be returned or refunded unless they arrive damaged or defective.

7. Damaged or Defective Products: If you receive a damaged or incorrect item, please contact us immediately at contact@eryntor.com with clear photos of the product. We will arrange a replacement or a full refund at no additional cost.

8. Delayed or Missing Refunds: If you haven’t received your refund within 10 business days, please check with your bank or card provider. If the issue remains unresolved, contact us and we’ll assist you promptly.

9. Customer Support: For any questions about returns or refunds, you can reach our support team at contact@eryntor.com. Our team is always available to help you.