Shipping Policy

Store: Eryntor
Address: Via Albaretta, n. 6, 12075 Garessio (CN), Italy
E-mail: contact@eryntor.com
Phone: +393494493366
Full Name: Alessio Briatore

1. Order Processing: All orders are prepared and shipped within 1 to 2 business days after payment is confirmed. Once your order has been shipped, you will receive an email with your tracking number. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Times: We offer fast delivery within 2 to 3 business days throughout Italy and neighboring European regions. Delivery times may vary depending on your location and carrier availability.

3. Shipping Fees: Shipping and returns are free for all orders over €30. For orders below this amount, a small delivery fee may apply, automatically calculated at checkout. All prices displayed include VAT.

4. Delivery Areas: Eryntor ships products to most European countries. If delivery is not available for your address, our team will contact you to offer an alternative solution or issue a full refund.

5. Order Tracking: Once your order is shipped, a tracking number will be sent to you by email. You can track your package in real time until it arrives at your door.

6. Failed Deliveries: If the carrier is unable to deliver your parcel due to an incorrect address or multiple unsuccessful attempts, the package may be returned to our warehouse. Please make sure to provide accurate delivery details to avoid delays.

7. Damaged or Lost Parcels: If your order arrives damaged or is lost in transit, please contact our customer service as soon as possible at contact@eryntor.com. We will investigate and arrange a replacement or full refund as appropriate.

8. Delivery Confirmation: All orders are delivered securely by private courier. A signature or delivery confirmation may be required to ensure safe delivery.

9. Contact: For any questions about delivery or shipping options, please contact our team at contact@eryntor.com.